This is because even a small mistake in wording can lead to customer dissatisfaction. Below are examples of apology emails and fixed phrases for troubles and complaints as well as examples of response emails and fixed phrases when the company is not at fault. Example of apology email Subject Apology foice failure ◇◇ Cof our company was the cause. Details of answers to questions This time we have caused a great deal of trouble to Mr. due to our clumsiness. We sincerely apologize. In the future we will strive to prevent recurrences so that such incidents do not occur.
Thank you for your continued support oExample of reply email when the company is not at fault Subject Abouttigation and will report the results. Investigation result We apologize for the inconvenience but we kindly ask for your understanding. In addition we take the points pointed out this time seriously and will make efforts to roints to keep in mind when dealing with emails What points should be kept in mind when dealing with daily emails in customer s phone number list ort Below is a summary of the main points. inquiries must be clearly summarized so that anyone can understand the content. For that reason be sure to clearly state the company name and the content of the inquiry. This is because even if you go to great lengths to reply if you do not specify these items they may not be able to remember the content of your inquiry. At the beginning of the reply email clearly state the name of the company the name of the department in charge the name of the person in charge and the content of the inquiry. You should also be careful to be specific in your responses.
It is also effective to use itemized lists and reference URLs as necessary. Be sure to include your signature at the end of your reply email. If there is no signature it will be suspected that the email was really sent from the person you inquired about and it can also reduce the credibility of your company. Include your company name phone number address official URL and email address in your signature. don t use jargon Avoid using jargon when dealing with customers in customer support. If you include technical terms the customer may not be able to understand the content of your response.